This privacy policy explains how we collect, use and protect the personal information you give us when you request a survey or otherwise contact us through this website. We are committed to handling your data lawfully, transparently and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
This website, safesprayfoamremoval.co.uk, is operated by Energyflo Ltd ("we", "us", "our"), a company registered in England and Wales under company number 15927125, registered office Jubilee House, 3 The Drive, Great Warley, Brentwood, England, CM13 3FR. We also trade as Think Eco Coatings and Safe Spray Foam Removal. We are registered with the Information Commissioner's Office under registration number ZB917038. For any questions about this policy or your data, contact us at info@thinkecocoatings.co.uk.
What information we collect
When you complete the survey request form, we collect:
- Your name
- Your property postcode
- Your phone number
- Your email address
- The reason for your enquiry (for example, a mortgage or sale issue)
We do not ask for sensitive personal data, and you should not send us any through this form.
How we use your information
We use the details you provide to:
- Contact you to arrange and carry out a survey of your property
- Provide you with a quotation for spray foam removal
- Respond to your enquiry and any follow-up questions
- Keep records of our dealings with you for the duration of any work and as required by law
Our lawful basis
We process your information on the basis of taking steps at your request prior to entering into a contract (responding to your enquiry and arranging a survey). Where we contact you about matters beyond your original enquiry, we will only do so where we have your consent or another lawful basis to do so.
Who we share it with
We use trusted service providers to operate this website and manage enquiries on our behalf, including our website host and our customer enquiry system. These providers process your data only on our instructions and under appropriate safeguards. We do not sell your personal data to anyone. We may disclose information where required by law or to protect our legal rights.
How long we keep it
We keep enquiry data for only as long as necessary to deal with your enquiry and any resulting work, and to meet our legal and accounting obligations. Where an enquiry does not lead to work, we will delete or anonymise your details within a reasonable period unless you ask us to keep them.
How we protect it
Your form submission is sent over a secure (HTTPS) connection. We take appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access.
Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the personal data we hold about you
- Ask us to correct inaccurate or incomplete data
- Ask us to delete your data, where there is no overriding reason to keep it
- Object to or ask us to restrict how we use your data
- Withdraw consent at any time, where our use relies on consent
To exercise any of these rights, contact us at info@thinkecocoatings.co.uk. We will respond within one month.
Cookies
This website does not set non-essential cookies. If we add analytics or advertising tracking in future, we will update this policy and, where required, ask for your consent first.
Complaints
If you are unhappy with how we have handled your data, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when it was last revised.